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Accessibility

Popejoy Hall offers ADA accessible seating located on the orchestra level only, and is accessible by ramp. These seats are also transferrable and are highlighted below in the seating guide (Rows I and ZZZ).

Please note that ADA accessible seats are reserved for patrons with mobility impairments and their companion(s). Purchasing accessible seating acknowledges that you, or a member of your party, require accessible seating. The purchase or use of these seats by non-disabled patrons or their companions may result in seat relocation or forfeiture of the ticket and any ticketing costs.

Accessible seating can be purchased online by selecting seats in rows I or ZZZ, or by phone or in person at the UNM Ticket Office.

Accessible Parking

Accessible parking is available in the Cornell Parking Structure for those with a handicapped placard. These handicapped parking spaces are free during Popejoy Presents events. 

If designated accessible spaces are unavailable, any parking space not otherwise restricted by signage may be used as long as an ADA placard is properly displayed. 

Free parking is also available in our Special Event Lot (University G Lot) where you can use our wheelchair–accessible shuttles to arrive at Popejoy Hall. 

Building Accessibility Information

Popejoy Hall’s front entrance and lobby are accessible.

We have elevators to transport guests to the second floor of Popejoy Hall, which includes mezzanine and balcony levels. However, please keep in mind that there are steps leading up to these upper level seats. ADA seating in the orchestra level, rows I and ZZZ, are most accessible and do not require any stairs.

All restrooms at Popejoy Hall have accessible stalls. We also have two universal/accessible restrooms in the Southwest Capital Bank lounge in the basement.

Auditory And Visual Accommodations

Signed performances of our Broadway shows are available on Saturday matinees when requested. Please request a minimum of two weeks prior to the performance.

Signing for Ovation Series performances by request.

Request An Interpreter

In order to request a signed performance, please contact the UNM ticketing office at (505) 277-6746.

Assisted Listening Devices

Two types of assisted listening devices are available, one of which is compatible for those who wear T-coil Hearing Aids. These assisted listening devices are available for check out at the information kiosk in the main lobby with the exchange of a valid photo ID.

ALD Feedback

If you would like to submit any feedback about our assisted listening devices, please fill out this form here.

Large Print Programs

Large print programs are available upon request. Patrons requiring a large print program should request one from a volunteer or usher, or by contacting the Popejoy Front Desk at 505-277-8010 ahead of the show. Early requests are appreciated.

GalaPro Real-time Closed Captioning

GalaPro is a free service that works with your smartphone to provide closed captioning during select Broadway performances. Before your show, download the GalaPro app in the Apple Store or Google Play and sign up for an account.

 

When you are seated in the audience, open the app and look for the show name. If live-captioning is available, the show name will be displayed. Follow the instructions on your screen to begin the captioning.

How to Use GalaPro

Before attending the performance, make sure your smartphone is fully charged.

  • Download the GalaPro app in the Apple Store or Google Play.
  • Sign up for an account.
  • Set your city to "Albuquerque." This may happen automatically.

During the night of the performance, open the app and look for the show name. If live-captioning is available, the show name will be displayed.

  • Scroll down the next page until you see the play button at the bottom.
  • Select the play button.
  • Follow the next steps outlined on the app.

GalaPro is a third-party service and does not provide information to Popejoy Hall about its users.

Service Animals/Emotional-support Animals

Popejoy Hall welcomes trained service animals that work or perform essential tasks for patrons with disabilities. Other animals, including emotional support animals, are not allowed into the theatre.

Please note that space for service animals may be limited in the theater, if not arranged ahead of time with the ticket office. Patrons with animals may be asked to leave if the animal becomes disruptive at any time.

Additional Assistance

Equipment Storage

Prior to the performance, ushers are willing to help with storing wheelchairs, walkers and other equipment. Equipment will be stored in the main hallway and can be retrieved at any point during the show by an usher. Ushers can also be asked to contact the house manager on duty for further assistance.

Wheelchair Loans

A wheelchair may be available for patron use during performances. In order to use, companions must request them from an usher or volunteer who will accompany patrons to and from Popejoy Hall.

Vehicle-to-Theater Assistance

Companions may request assistance with transporting mobility-limited guests from their vehicle to the theater. If needed, companions may utilize the loading zone in front of the Cornell Parking Structure to drop off and pick up patrons closer to the theater.