Ticket policies for the Popejoy Presents series at Popejoy Hall.
Unless you purchased tickets from unmtickets.com or through links provided on this site, we cannot vouch for the validity of your tickets or guarantee you a seat.
Internet Ticket Orders
When purchasing tickets online, please wait until you receive a confirmation from the system. Without a confirmation number you can print and bring with you, you do not have a ticket.
Exchange Policy
UNM Ticketing will exchange tickets for most shows purchased through UNM Ticketing Services. For questions about exchanges, please email us at tickets@unm.edu
Lost Or Stolen Tickets
In most cases, we can replace your lost or stolen tickets. We issue duplicate tickets and invalidate any previously issued to you. Please pick up replacement tickets at the UNM Bookstore Ticket Office or at the Event Ticket Office (Will Call). We will ask for a valid ID when you claim the new tickets.
Positive Identification
For your protection, we ask for identification when you claim tickets from Will Call. Please bring a picture ID, the credit card you used to make the purchase and the confirmation number you were given at the time of the sale.
Popejoy Hall Broker Policy
Any group tickets or Popejoy Presents subscriptions that are purchased with the express intent to be re-sold through third party sites will be voided without refund and users will be banned from purchasing tickets. If you have any questions about this policy, please email customerservice@popejoypresents.com.
We do not permit children under the age of two unless a show is designated an all-ages show. We require you to purchase a ticket for every member of your party, regardless of age; we do not issue lap passes for our events. In consideration of others, please be sure the event is suitable for and of interest to your child. We do not allow strollers in the theater. Fire code prohibits standing in the back.
Popejoy Presents and Broadway In New Mexico offer a diverse selection of arts entertainment. Not all productions may appeal to or be appropriate for every person or for all ages. Therefore, patrons are responsible for making informed decisions regarding their ticket purchases.
Broadway show exchanges must be for the same show and must be completed at least 24 hours prior to the earlier performance involved in the exchange. In some cases, a Broadway show may have special rules. Be sure to check with us in advance of the situation.
Ovation Series
Ovation Series show exchanges must be completed at least 24 hours prior to the earlier show involved in the exchange. If you have any questions, please call us at (505) 277-4569.
Seating For People With Disabilities
Seating for people with disabilities is only available in the orchestra section. All price ranges are available for purchase.
Signers
We provide interpreters for Broadway productions at each Saturday matinee performance as necessary. To subscribe, choose Series 3 and request “Deaf and Hard of Hearing” seating in the special accommodations box on the order form. Due to requirements for scheduling interpreters, requests for show signers must be made 30 days prior to the performance. We handle single ticket and non-Broadway Ovation requests on a show-by-show basis; call (505) 277- 6746 or e-mail customerservice@popejoypresents.com for more information. We answer e-mails Monday through Friday, 9am to 5pm, excluding holidays.
Assisted Listening Devices
Two types of Assisted Listening Devices, one of which is compatible for those who wear T-coil Hearing Aids, are available at the information kiosk in the main lobby. Patrons can check out the devices by exchanging a valid ID.
For subscriber Terms and Conditions, please visit popejoypresents.com/terms
