Who Volunteers At Popejoy?
Members of the Front-of-House Team of Popejoy Hall, serve an important function as representatives of the most prestigious performance hall in the state of New Mexico.
Volunteers are an integral part of the success of this institution and the arts in Albuquerque. At the same time, volunteers are involved in the exciting life of the theatre, meet interesting people and enjoy a wide variety of performing art genres. We currently have approximately 250 volunteers.
What Volunteers Do
Popejoy's volunteers are the first point of contact for patrons at Popejoy Hall. Patrons can distinguish volunteers by the white and black uniforms they wear and their smiling faces. Their commitment and professionalism help make each show at Popejoy an unforgettable experience for all.
Volunteers serve in specific roles that include the following:
Lobby Greeters
Prior to opening the house, Lobby Greeters welcome patrons into the inner lobby and pass out programs or playbills. They also assist with directions and information. They try to greet every patron and offer assistance at every opportunity. Greeters ask patrons if they need help finding their entrance to the hall. Greeters also help direct patrons to appropriate ticket lines for walk-up sales or will-call.
Information Kiosk
Volunteers who work the Information Kiosk assist patrons with questions and provide Assisted Listening Devices (ALDs) to patrons who request them. Volunteers manage the proper use and care of equipment which ensures every patron can adequately hear the performance.
Ticket Takers
Ticket Takers manage the flow of patrons into the house. They open the doors at the direction of the House Manager and then operate the ticket scanners to ensure all patrons enter the appropriate door and know where they are sitting. Ticket Takers ensure every patrons have a ticket, checking the date, time, and seat location, and directing guests accordingly.
Ushers
Ushers serve to ensure patrons are correctly seated before the show begins. They are stationed throughout the house to help seating run smoothly. Ushers are responsible for being polite, friendly, and helpful.
Donor Lounge
Volunteers in the donor lounge have a unique opportunity to engage with patrons on a more personal level. The Benefactor’s Lounge is a reception area for those individuals who make charitable contributions to Popejoy Hall. The Lounge is open one hour prior show and during intermission for Broadway and Ovation events.