FAQs for Newcomers
Information for your visit to Popejoy Hall
Welcome to Popejoy Hall
Can I rent assisted listening devices or binoculars?
Do you have booster seats available?
What do I do if my tickets are lost or stolen?
What if there is inclement weather?
What if I'm late to the performance?
Can I take food and/or drink into the theater?
What if I lose or find something?
May I use my cell phone or beeper?
May I take photos or record anything?
What if there is an emergency?
What if I need more assistance?
What if I have more questions?
Where do I park?
Parking is available in the UNM Parking Structure for $7. There is also free parking with a shuttle from the UNM Special Event Lot. For more information, visit our transportation and parking page.
What access and parking is available for people with disabilities?
Parking is available for free in the UNM Parking Structure for those with a handicapped sticker.
Can I rent assisted listening devices or binoculars?
Yes, two types of assisted listening devices are available, one of which is compatible for those who wear T-coil Hearing Aids. The assisted listening devices are available for check out at the information kiosk in the main lobby with the exchange of a valid photo ID.
Binoculars are available for purchase for $5 at the merchandise booth or you can bring your own.
Do you have booster seats available?
Yes, booster seats are available for check out at the information kiosk in main lobby with the exchange of a valid photo ID.
How do I buy tickets?
Tickets may purchased by calling (877) 664-8661 or 925-5858. Tickets are sold at UNM Ticket Offices at the UNM Bookstore, Central and Cornell and the Lobo ticket office, at the NW corner of University and Avenida César Chávez. Bookstore location hours are Tuesday through Friday, 10:00 a.m. to 6:00 p.m. and Saturday from 12:00 p.m. until 4:00 p.m. Lobo ticket office location hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. Tickets may also be purchased at select Albertson’s locations or online at www.unmtickets.com.
What is your exchange policy?
UNM Ticketing will exchange tickets for most shows purchased through UNM Ticketing facilities. Broadway show exchanges must be for the same show and must be completed at least 24 hours prior to the earlier performance involved in the exchange. Additional fees may apply.
What do I do if my tickets are lost or stolen?
In most cases, we can replace lost or stolen tickets. We issue duplicate tickets and invalidate any previously issued to you. Please pick up replacement tickets at the UNM Bookstore Ticket Office or at the Event Ticket Office (Will Call). You will be asked to provide a valid photo ID when you claim your new tickets.
Is there a dress code?
We have no official "dress code". Our patrons usually dress somewhere between business casual and formal business attire. However, we'd rather have a patron come in jeans and a sweatshirt than not come at all out of concern for how they are dressed.
Are children allowed?
Yes, but we require you to purchase a ticket for every member of your party, regardless of age; we do not issue lap passes for our events. In consideration of others, please be sure the event is suitable for and of interest to your child. Strollers are not allowed in the theater. Fire code prohibits standing in the aisles or entryways.
What if there is inclement weather?
If you are unsure about the status of a show during inclement weather, check our website, watch the news, or listen to the radio for updates on the status of the performance. Just because UNM is closed due to weather does not mean that your performance has been canceled, so be sure to listen for information on the performance.
What if I'm late to the performance?
Each show has its own seating policy and we abide by it. If you arrive late you might be held out of the hall until intermission, or if allowed in, seated at the back. If you have questions about the late seating policy, ask an usher or house manager.
If you have tickets at will call, and the ticket office is closed when you arrive, locate a house manager to help you retrieve your tickets.
Can I take food and/or drink into the theater?
We do not allow food, chewing gum or drink in Popejoy Hall, including closed or sealed containers or bottles of water.
Do you sell refreshments?
Yes, refreshments are sold for cash only in the main lobby before the show and during intermission.
What can I bring?
You may bring a coat and other personal items such as handbags or umbrellas. Please note that food and beverages are not permitted in the auditorium.
What if I lose or find something?
If you find something at the show turn it in to a house manager. If you notice you have lost something during the show, contact the house manager. If you notice you have lost something after the show, contact the main office.
May I use my cell phone or beeper?
Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to entering the auditorium.
May I take photos or record anything?
We do not allow any cameras or recording devices in the hall during the performance. Recording any performance without the express permission of the performers, the production and/or the management of Popejoy Hall is a violation of the law.
Can I buy souvenirs?
Yes, Popejoy Presents souvenirs are available at the merchandise booth, which accepts cash only.
Where are the restrooms?
You can access restrooms in both our upper or lower lobby from the main staircase.
Where is the nearest ATM?
Most of the major banks have ATMs available in the lower level of the UNM Student Union Building. There is also a universal ATM available in the lobby of the UNM Bookstore.
What if there is an emergency?
In case of a medical emergency notify the nearest usher. Our and house managers are and CPR and AED certified. In case of an emergency evacuation, please follow instructions provided by ushers. For any other emergency contact the nearest usher.
What if I need more assistance?
There is always a house manager on duty during the shows. To contact them, ask any of the ushers for the house manager.
What if I have more questions?
Email us at customerservice@popejoypresents.com or call us at 505-277-8010.
