Skip to content. | Skip to navigation

Sections
Personal tools
You are here: Home Your Visit Frequently Asked Questions

Frequently Asked Questions

Information for your visit to Popejoy Hall

Welcome to Popejoy Hall

Popejoy seating (horizontal)

Where do I park?

Where can I find information about access and parking is available for people with disabilities?

Can I rent assisted listening devices or binoculars?

Do you have booster seats available?

How do I buy tickets?

How do I purchase a gift certificate?

What is your exchange policy?

What do I do if my tickets are lost or stolen?

Is there a dress code?

Are children allowed?

What if there is inclement weather?

What if I'm late to the performance?

Can I take food and/or drink into the theater?

Do you sell refreshments?

What can I bring?

What if I lose or find something?

May I use my cell phone or beeper?

May I take photos or record anything?

Can I buy souvenirs?

Where are the restrooms?

Where is the nearest ATM?

What if there is an emergency?

What if I need more assistance?

Can I show my mobile barcode instead of printing an Internet ticket order?

What if I didn’t receive my confirmation page for an Internet ticket order?

What if I can’t print the confirmation page for an Internet ticket order?

Do you offer special promotions or contests?

Where can I find information about employment at Popejoy?

What if I have more questions?

 

Where do I park?

Parking is available in the UNM Parking Structure for $7. There is also free parking with a shuttle from the UNM Special Event Lot. For more information, visit our transportation and parking page.


Where can I find information about access and parking is available for people with disabilities?

Parking is available for free in the UNM Parking Structure for those with a handicapped sticker.

 

Can I rent assisted listening devices or binoculars?

Yes, two types of assisted listening devices are available, one of which is compatible for those who wear T-coil Hearing Aids. These assisted listening devices are available for check out at the information kiosk in the main lobby with the exchange of a valid photo ID.

Binoculars are available for purchase for $5 at the merchandise booth or you can bring your own.

 

Do you have booster seats available?

Yes, booster seats are available for check out at the information kiosk in main lobby with the exchange of a valid photo ID.

 

How do I buy tickets?

Tickets may purchased by calling (877) 664-8661 or 925-5858. Tickets are sold at UNM Ticket Offices at the UNM Bookstore, located at Central and Cornell and the Lobo Ticket Office, at the northwest corner of University and Avenida César Chávez. Bookstore location hours are Tuesday through Friday, 10am to 6pm and Saturday from Noon until 4:00pm. Lobo Ticket Office location hours are 8:30am to 5pm Monday through Friday. Tickets may also be purchased at select Albertson’s locations or online at www.unmtickets.com.

 

How do I purchase a gift certificate?

Gift certificates are available in any denomination in person at UNM Ticket Offices.  Online, gift certificates are available in denominations between $10 and $100.


What is your exchange policy?

UNM Ticketing will exchange tickets for most shows purchased through UNM Ticketing facilities. Broadway show exchanges must be for the same show and must be completed at least 24 hours prior to the earlier performance involved in the exchange. Additional fees may apply.

View ticket policies


What do I do if my tickets are lost or stolen?

In most cases, we can replace lost or stolen tickets. We issue duplicate tickets and invalidate any previously issued to you. Please pick up replacement tickets at the UNM Bookstore Ticket Office or at the Event Ticket Office (Will Call). You will be asked to provide a valid photo ID when you claim your new tickets.

View ticket policies


Is there a dress code?

We have no official "dress code."  Our patrons usually dress somewhere between business casual and formal business attire. However, we'd rather have patrons come in jeans and sweatshirts than not come at all out of concern for how they are dressed.

 

Are children allowed?

Yes, but we require you to purchase a ticket for every member of your party, regardless of age; we do not issue lap passes for our events. In consideration of others, please be sure the event is suitable for and of interest to your child. Strollers are not allowed in the theater. Fire code prohibits standing in the aisles or entryways.

View house policies


What if there is inclement weather?

If you are unsure about the status of a show during inclement weather, check our website, watch the news, or listen to the radio for updates on the status of the performance. Just because UNM is closed due to weather does not mean that your performance has been canceled, so be sure to listen for information on the performance.

View ticket policies


What if I'm late to the performance?

Each show has its own seating policy and we abide by it. If you arrive late you might be held out of the hall until intermission, or if allowed in, you might be seated at the back of the hall. If you have questions about the late seating policy, ask an usher or house manager.

If you have tickets at will call, and the ticket office is closed when you arrive, locate a house manager to help you retrieve your tickets.

View house policies


Can I take food and/or drink into the theater?

We do not allow food, chewing gum or drink in Popejoy Hall, including closed or sealed containers or bottles of water.

View house policies


Do you sell refreshments?

Yes, refreshments are sold for cash only in the main lobby before the show and during intermission.

 

What can I bring?

You may bring a coat and other personal items such as handbags or umbrellas. Please note that food and beverages are not permitted in the auditorium.

 

What if I lose or find something?

If you find something at a show, turn it in to a house manager. If you notice you have lost something during the show, contact the house manager. If you notice you have lost something after the show, contact the main office.

 

May I use my cell phone or beeper?

Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to entering the auditorium.

View house policies


May I take photos or record anything?

We do not allow any cameras or recording devices in the hall during the performance. Recording any performance without the express permission of the performers, the production company and/or the management of Popejoy Hall is a violation of the law.

View house policies


Can I buy souvenirs?

Yes, Popejoy Presents souvenirs are available at the merchandise booth, which accepts cash only. Some of our performances bring in show souvenirs available for purchase on the day of the show. 

 

Where are the restrooms?

You can access restrooms in both our upper or lower lobby from the main staircase.

 

Where is the nearest ATM?

Most of the major banks have ATMs available in the lower level of the UNM Student Union Building. There is also a universal ATM available in the lobby of the UNM Bookstore.

 

What if there is an emergency?

In case of a medical emergency, notify the nearest usher. Our house managers are CPR and AED certified. In case of an emergency evacuation, please follow instructions provided by ushers. For any other emergency, contact the nearest usher.

 

What if I need more assistance?

There is always a house manager on duty during the shows. To contact the house manager on duty, ask any of the ushers for assistance.

 

Can I show my mobile barcode instead of printing an Internet ticket order? 

Unfortunately, we are unable to scan mobile barcodes at this time. Patrons must bring in a printed confirmation page for an Internet ticket order. If you are unable to print Internet ticket orders, you can purchase tickets by calling (877) 664-8661 or 925-5858. Tickets are also sold at the UNM Ticket Office or select Albertsons locations. Click here for more information.


What if I didn’t receive my confirmation page for an Internet ticket order?

If you purchased tickets online and did not receive your confirmation page, please contact the UNM Ticket Office by calling (877) 664-8661 or 925-5858 from 10am-4pm on Mondays through Fridays. We will be happy to assist you.


What if I can’t print the confirmation page for an Internet ticket order?

We require a printed confirmation page for tickets that are purchased online. We are unable to process your order or give you tickets without the printed confirmation page. If you cannot print the confirmation page, please write down the booking confirmation and bring it with a picture ID to Will Call, and we will reprint your tickets.

 

Do you offer special promotions or contests?

We occasionally offer special promotions and contests through our monthly newsletter and our Facebook page. Subscribe to our newsletter by filling out the updates box located at the top of this website. Like us on Facebook

Where can I find information about volunteering at Popejoy?

We have a dedicated team of volunteers who help us ensure that patrons have a safe and enjoyable experience. 

 

Where can I find information about employment at Popejoy?

Employment and internship opportunities at Popejoy are listed at unmjobs.unm.edu. Prospective applicants can search for opportunities under the UNM Public Events department. 

 

What if I have more questions?

Email us at customerservice@popejoypresents.com or call us at 505-277-8010.

 

Document Actions

Get Popejoy Updates

Last-minute alerts, news and discounts

Site by FosterMilo